From:    Mary B.
Sent:    Friday, August 14, 2020 10:57 AM
To:    Shelly Levine
Subject:    Pete Botto

Hi Shelly,
I wanted to send along a thank you for your staff that are always great! 
Pete Botto helped me when Christina was at lunch (who is also always so great and professional as 
well!), and he was so quick, helpful and pleasant in helping me with a declaration page I needed.  You 
have great folks working for you, which is why I always stay with Watts/Dawson.  It’s the little things 
that are so helpful!
Have a great day!
Mary B.

Pete has always given me excellent service. I've been dealing with him for many years and all I have to do is ask and he's there with the answers.

Hope this helps both of you.

Diane G.
8/9/2019 Pete was great 👍 answered all my questions GREAT SERVICE THANKYOU PETE   Mary H.


Ms. Levine I just wanted to tell you what a great agent Christina has been to me.  I have had multiple issues with Progressive regarding a windshield claim & I don't know what I would have done without her being on my side thru it all.  My husband had just come home from surgery a few days before all these hassles began & I was at the end of my rope. She is competent but above all extremely patient with the many questions I have had not only with this situation but many other times. She also returns call promptly.  These days there's no such thing as excellent customer service but I have  had nothing but the best from Christina.  She's a real asset to your company.  Thank you .  Alma M.

Hello Shelly,

As a woman of 70 who's been in business more than five decades -- two of those decades my husband, Gregory W., and I were in the real estate industry -- I can safely say we have dealt with more insurance agents than 99% of your customers.

Without exception, Christina Robertson is the best heart-centered, git-it-done agent we've ever worked with. She is kind and understanding, responds quickly, and follows through seamlessly even when we drop the ball.

Watts, Dawson and Associates is lucky to have Christina on your team.

We are blessed to have Christina as our insurance agent.


Donna B., PhD

I had a letter from my bank about insurance coverage on our home. I called Lori today and OMG…. She was so on top of things. Lori immediately had a record of us and our home as well as our bank. She had already taken care of everything for us and even forwarded the information that she had sent to our bank.

Lori was great!...
Dennis I
Venice, FL 34292

Always very nice at the office off Bloomingdale in Brandon FL. Our Agent is Pete and has been for many years. He is always very personable and helpful whenever we call!! Karen is also. We call her for credit card payments over the phone, she also is very pleasant and helpful!! Thanks again, give them an A+ for great for customer service.
Tony M
Sun City Center Fl. 33573

From: MARY P.
Sent: Monday, May 20, 2019 7:30 PM
To: Shelly Levine <>
Subject: P. Botto's service

Of all the insurance companies that I contacted Pete responded with a quote and info request that was needed in a prompt and professional manner. That's how it should be done. Kudos.

From: Monica B.
Sent: Thursday, April 18, 2019 11:23 AM
To: Shelly Levine <>

As usual Karen was very warm and professional! 

Enjoy talking to her!!

Monica B.

Tue 3/7/2017 6:27 PM

Sincerely impressed ! It is so common nowadays to not receive calls back for days and days or not get a call at all or Staff that act like you're bothering them when you're trying to receive a service from them.,

 Soooo I want to be sure to tell u that  We can't thank you enough  for Your support staff that answer the phone to Mandy taking care of us..our friends and my mother .. it truly has been a great customer experience .

Thank you


Sent from my iPhone

Sent: Tuesday, June 27, 2017 1:50 PM
To: Shelly Levine <>
Subject: Pete Botto

Ms Levine,

Once again it is our pleasure to add to the burgeoning collection of praise for Pete Botto. We are moving and he has alleviated some of our stresses with advice, referrals and offers of continuing service.  

Congratulations to you and WDA for the exemplary level of  professionalism and added value of personal commitment demonstrated by Pete Botto.

From: Bruce

Sent: Wednesday, December 27, 2017 5:35 PM

To: Shelly Levine <>

Subject: Feedback

Dear Ms. Levine:  Christina Robertson helped me buy an auto insurance

policy from

your company.  She explained things well and was very pleasant.  She did

a fine job.

Thank you. Bruce

From: Allen S.

Sent: Friday, December 15, 2017 1:39 PM

To: Shelly Levine <>

Subject: Christina excellent service


I have been dealing with Christina over the phone for several years in regards to my insurance needs. She has always been nice, friendly, caring and professional.

Sent from my iPhone

From: Joe D
Sent: Monday, November 27, 2017 9:30 AM
To: Shelly Levine <>
Subject: Re: Christina Robertson

Very pleased to work with Christina.

Very competent and respectful... excellent communication.

Joe D

Sean and Jayne

From: Janet K

Sent: Friday, January 19, 2018 5:41 PM

To: Shelly Levine <>

Subject: Pete Botto


I want to commend Pete for his excellent service. He is always quick to respond to any and all of my queries.

He readily addresses my concerns providing the information I am looking for.

I appreciate having Pete as my insurance agent!

Janet K

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